Health · Cyprus

Changes in GESY call service: OTP verification introduced for identity confirmation

6 sourcesFirst reported 1 day agoUpdated 21 hours ago

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Calls to the national healthcare system (Gesy) in Cyprus will require caller identification starting in September 2026.
The Health Insurance Organisation announced the implementation of a one-time password (OTP) procedure for caller verification during phone communications.
This measure is aimed at enhancing security when beneficiaries request access to personal information.
General inquiries that do not require personal data access will still be directed to operators without the OTP requirement.
The changes aim to improve the overall efficiency and security of the Gesy telephone service.

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Starting in September 2026, callers to Cyprus's national healthcare system, known as Gesy, will be required to verify their identity through a one-time password (OTP) system. This new measure, announced by the Health Insurance Organisation (HIO), aims to enhance the security of services provided over the phone.

When contacting the Gesy Customer Service Center, individuals must declare their status and the nature of their inquiry. If the query involves personal data, callers will need to complete the OTP verification process. However, for general inquiries that do not require access to personal information, calls will be directed to a representative without the need for further verification.

The introduction of this OTP identification system reflects the HIO's commitment to protecting personal information while ensuring that GySy services remain accessible to eligible beneficiaries.

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Changes in GESY call service: OTP verification introduced for identity confirmation

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