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Tech · Greece
National Bank incorporates agentic AI in its strategic approach
2 sourcesFirst reported 5 days agoUpdated 5 days ago
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What all sources covered
- The National Bank of Greece is incorporating agentic AI into its strategic operations.
- The bank introduced a voice AI agent named Sophia, designed to enhance customer service beyond traditional chatbots.
- According to COO Stratos Molyviatis, the use of AI is aimed at improving digital service channels and alleviating pressure on the Contact Center.
- This move signifies a broader commitment of the bank to leverage artificial intelligence in various aspects of its services.
- The implementation of AI is expected to gradually expand across different customer service areas.
2 sources
Who reported first
CNN GreeceFirst
Proto Thema+23m
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