Politics · Cyprus

Commissioner highlights systemic delays in social welfare appeals lasting up to three years.

5 sourcesFirst reported 11 days agoUpdated 11 days ago

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The Commissioner for Administration has raised concerns about delays in the processing of appeals and objections related to social welfare decisions by the Ministry of Social Welfare.
According to a recent report, some cases have been pending for as long as three years, highlighting systemic weaknesses in the ministry's operations.
The report identifies serious delays and gaps in handling welfare benefits, including disability and single-parent benefits.
The Commissioner has recommended the establishment of a special team of experts to address these delays and improve the situation for affected citizens.

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The Commissioner for Administration and Human Rights, Maria Stylianou-Lottidi, has issued a critical report highlighting significant delays in the processing of appeals and complaints by the Ministry of Social Welfare. According to her findings, some cases have been pending for as long as three years, raising concerns about systemic weaknesses within the department.

The report specifically addresses delays related to decisions made by the Social Benefits Management Service. These issues encompass various types of benefits, including the Guaranteed Minimum Income and child benefits. Stylianou-Lottidi has called for the establishment of a specialized expert team to address these problems and alleviate the burden faced by citizens experiencing delays in accessing essential support.

The Commissioner has described the situation as troubling, indicating that these delays not only affect individuals' financial stability but also challenge the efficacy of the Ministry's support systems. The initiative to create a dedicated team underscores the urgency of addressing the identified deficiencies in the processing of welfare appeals and complaints.

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Commissioner highlights systemic delays in social welfare appeals lasting up to three years.

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